Case Study: Identify and correct costly translation errors – before they show up in your long distance bill.
Customer Challenge
Network topography and switch translations are continuously being tweaked and updated as changes are implemented. To operate the most cost efficient telecom network, a major U.S. wireless provider needed a solution that provided both engineering and financial metrics for their switch translation teams. Senior management wanted to provide the ability to instantly monitor the financial impact of network changes and minimize any costly translation errors. Finding an ability to detect and rectify such preventable errors became a mission-critical priority.
Rapid Response
Connectiv provided the necessary project management and implementation support to start viewing impressive results within six weeks. The ability to monitor daily usage across the entire region proved invaluable within just a few months of implementation.
Immediate Results
Using routeWATCH, the customer was immediately able to identify and rectify routing anomalies and their financial impact to the monthly IXC bill before the invoice arrived. Switch technicians were able to use the routeWATCH application to validate if the corrective action taken actually resolved the costly anomalies. For example, routeWATCH identified a significant increase in traffic and charges on a specific IXC route after the installation of a third party application tied to the customer’s translation tables. Together, the customer and Connectiv pinpointed the cause of the increase to a single erroneous code and quickly rectified the error by updating its translation tables. Again using routeWatch, the team validated the effectiveness of the repair and saved the company $500,000 it would have incurred from this error alone.
Continued Success
Today, routeWATCH monitors this Tier II operator’s nationwide transport network. Because routeWATCH gives the customer the power to monitor and analyze all 100+ million monthly records on a daily basis, it is able to project and prevent costly translation errors. This application of routeWATCH’s robust feature set contributed $5 million directly to the company’s bottom line in the first year alone.
Value
Savings generated in the first months of this implementation paid for the entire solution, making routeWATCH an unparalleled value and essential component of any OPEX efficiency plan.
Vertical Markets • Mobile • Cable • CLEC • VOIP • Broadband • LD
Delivering Actionable Information with Measurable Results.