Case Study: Reduce Variable Network Costs without Renegotiating Rates

Customer Challenge

Faced with the ever-increasing pressures of a fiercely competitive market, a major North American wireless operator sought to slash its variable operating expenses by fifteen percent within 24 months. Having already negotiated best-in-class long distance rates, the company had to find other, less-obvious, ways to generate savings.

Comprehensive Remedy

With an expertise in variable expense management, the operator selected Connectiv Solutions to address this initiative. Through a combination of the routeWATCH® solution and professional consulting services, Connectiv was able to provide a thorough, detail-oriented approach to the operator’s challenge. This combination gave the customer the perfect toolset to collect, analyze and implement a clear strategy to maximize results.

Solid Prospects

Within two months of engagement, Connectiv was processing through millions of its customer’s daily call detail records and had begun to identify a number of key opportunities for savings, including:

Validating switch translations
Comparing billed to contractual rates
Least cost routing, i.e. choosing the lowest rate per route among multiple long distance providers
Modifying network topography to redirect calls from expensive long distance providers to low-cost LEC facilities

Expectations Exceeded

At the end of the twenty-four (24) months, Connectiv far exceeded the initial objective of 15% reduction. The company’s average long distance cost per minute of use was reduced by a whopping 25%, a full 10% greater than the goal. This reduction amounted to an annual savings of over $17 million.

Value

Connectiv’s exhaustive efforts help its customers rest assured that their variable operating expenses are as low as possible. With these expenses under control, carriers can focus their attention on sales, customer service, and most importantly, their bottom lines.

Vertical Markets • Mobile • Cable • CLEC • VOIP • Broadband • LD

Delivering Actionable Information with Measurable Results.